...|ife changes again...
Felt demoralized by my own performance today. Bad day. I finally get to see new restaurant manager(RM). But I also end up crying on the first day seeing him.The story comes like this: This cust happens to walk in and request for a sofa seat table. And when advice that there isn't any, he was quite pissed and sat at the counter unreluctantly. I suggested grn tea but end up forgotten the order. Only after 15min later, when i saw the customer's face turn irritated, then I realise my negligence and I rushed to served the tea grn. Refilling the grn tea pot with just boiled hot water, i fill two cups and served them immediately. Upon passing the cup to the customer's wife, I thought she was already holding to the cup, and so i let go, and the cup of HOT tea just fell onto her laps. I was really really VERY VERY guilty. Angry at myself for rushing everything, this was really the first time that such things happens. Was even more disappointed when i gave such performance and i called myself a senior there? Just feeling useless.. is this what i really wan to show on the first day meeting the new RM. seems like i've wasted the 2yrs of time & effort learning and yet committing to such a mistake. Although ppl says it's JUST an accident, I just feel really guilty and helpless, worst, the thought of it even more encourages me to quit, quIT , QUIT.
The head chef came to know abt the incident, footed the bill and asked me to apologised to the customer. I cried even harder. Couldn't believe what inconveniences I have caused on this day. I told him the idea of quitting immed, and this is wad he says: Don't get frightened by the incident. Learn from it. Don't try to avoid from the fact. Accept and be brave to FACE IT.
hAizZzZz.. true enough, BUT this is not an ordinary case where you break a glass and say sorry and just forget abt it. The cust will come back again, and imagine each time you see them, the guilt comes back. You might never know if they really forgive you.
Was really troubled lately by the collegues at UOB. People complaining here and there, stabbing each other at the back.. and collegues in EDO quitting, the strong politics in EDO due to changes in management..enough to make me crazy. And this incident came so in TIME to worsen the crisis.
F.r.u.s.t.a.t.i.o.n
At times when we get real disappointed, we thought of giving up EVERYTHING, letting go the heavy burden in your heart. BUT you can't never escape from the reality when comes to talk abt RESPONSIBILITY.
1 Comments:
sorry for not being able to really console you last week. maybe seeing your expression makes me frozen... haha... but i'm glad to hear that you've got over it! stay strong! ^_^
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