...first 2 weeks at UOB...
hey folks.. me back.. To summarize what I've been going through for the past few weeks, ever since my last update.5 Jul - 18 Jul: Having training at tampines. Didn't really had time to play around. Promise myself to make this time to learn as much as i can. On the 14 Jul(Wed), I met up with some others to visit boss at Jurong East Outlet.
19 Jul - 25 Jul: First week to manage a counter on my own. Interesting, yet fear of shortage everyday. Everyday seems to be a routine UOB EDO day. What I mean ish.. EDO after work at UOB. No life. The only days I have is spent with some friends I really hope to be with. No time for myself.
26 Jul - 1 Aug: Still busy with that kind of routine UOB EDO day. Preparing myself for the coming graduation day. Bought a suit myself. At UOB, everyday is a challenge to me. I could say it's a place where i really build up confidence in handling bulk cash. Everyday before lunch break, I'll frightened my neighbouring collegue with a blurred look. Just for the first two weeks, I've been shocked for at least 3 times, due to cash shortage. And now everyday before my lunch break, they'll allow me to balance my cash earlier, and asked me many times, "Are you OK?" ... haha.. Indeed, the collegue, ah Ju (Juliana), who sat beside me must have a hard time, managing her customer and occasionally my interruption. Lucky enough that she is very experienced, and many times help me to solve my problems. I kind of think that I'm a burden to her, and there was even once I said, "You are quite unfortunate to have me sitting beside you huh??hehe.." and she replied jokingly, "You're rite!!". Well, still I learnt quite alot from her. She was the person I mentioned previously, whom always talks behind others' back. I'm quite certain that she must have been laughing at me many times. Oh well, who cares anyway, people there have their own eyes and beliefs. The 3 lessons/incidents I met and affected me greatly:
1) Cash Shortage of $200. A customer walks in to withdraw $100 and I keyed in deposit of $100 instead. Had to call the customer back to reverse the transaction.
2) Cash Shortage of $200 again. This time round, I mistook a $800 stack of '$10 notes as $1000 and insist that customer gave me $200 more than what he intend to deposit. By lunch, I realised the error and had to call the customer back. Lucky that he is our regular customer and did not really reprimand me at it.
3) Cash Shortage again of $1000. Customer withdraws $4000 and request to have $1000 in '$50 notes and the rest in $1000 notes. Having in mind that customer wants to withdraw $4000, I pass out 4 '$1000 notes, in addition, $1000 in '$50 notes. In total, I paid the customer $5000, instead of only $4000. Called the customer twice but he insist that he received the correct amout. Luckily, he was a regular customer and the next day he came back to our branch to return the $$ saying that he did not have the time to check as well. Teller job isn't easy afterall. All job carries stressed.. ...
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